How to pitch a locker service to a local business
A strong locker-service pitch begins with the business's existing problem: inconvenient handovers, missed collections or staff time spent waiting for customers. Explain what would change and propose a small trial that can measure the benefit.
Ask before presenting
Useful questions: how do customers collect today; what happens outside opening hours; how often do handovers fail; who handles exceptions; and who would approve a change? Record the answers before designing a proposal.
Show the complete workflow
A one-page proposal should identify the user, item, location, booking process, authorised access and servicing responsibilities. Explain what the business must do each day, and include the footprint and access requirements once the equipment is specified.
Make the pilot measurable
Agree a trial period appropriate to demand. Measure completed handovers, staff involvement, customer feedback, support incidents and the economics. Include proposed commercial terms and what happens when the trial ends.
Example opening
“We're exploring a service that would let your customers collect or return [item] outside your usual handover hours. Before proposing anything, we'd like to understand how you manage this today and whether it creates extra work. If there's a fit, we could plan a small pilot with clear responsibilities and agreed measures.”
This opens a conversation without assuming the buyer needs lockers or promising savings you have not measured.
Sources and further reading
These independent resources support the general planning advice, not claims about Launch Lockers installations, prices or earnings.
- GOV.UK: Write a business plan
Guidance on objectives, customers, finances and presenting a plan to partners.
- SBA: Market research and competitive analysis
General guidance on demand, customers, location and competing services (United States).
Next step: Use the location checklist to prepare for the site visit.